Refund policy
Our 100% Guarantee
- Refund - If the product does not meet your expectation upon arrival, you are welcome to send it back within 15 business days of receiving the product for a refund on the merchandise. Item must be in same condition it arrived in. No stickers, no sticker residue, etc.
- Damaged product - If the product arrives damaged we must be notified with a photo within 3 business days so that we can notify the shipping carrier and send you out a new item right away. Save all packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@greentreejewelry.com.