Frequent Q&A

Where are your products made? 

Proudly made in San Diego, CA!

What type of wood are your earrings made of?

Birch Wood

What are your ear-wires made of?

Our ear-wires are hypo-allergenic, great for sensitive ears! Silver-finished 304L stainless steel, hypoallergenic, and enhanced with a new, smooth and consistent electrophoretic coating that resists tarnishing

How big are your earrings?

Each earrings is unique in size, the size for each individual pair of earrings can be found in the listing for that specific pair under "description".

How long will it take to receive my order?

Retail: We process retail orders first thing in the morning and they usually ship within 24 hours, weekends excluded. Ship time depends on location, as our products are shipped out of California, but can take as little as 1-3 business days. 

Wholesale: We process wholesale orders as soon as they are placed. Our products are made to order, so our lead time is generally 5-10 business days. Once your order ships, you will receive tracking information and ship time is usually 1-5 business days, depending on your location. 

Where are you shipping from?

San Diego, CA

Are your earrings heavy?

Our earrings are very light weight! Most people even forget they are wearing them! 

Will the switch plate fit my light switch cover?

Our switch plates are made for standard switch plate covers, so as long as it is standard (which most are) it will fit. :)

Are the earrings and bracelets waterproof?

Our earrings and bracelets are water-resistant but not waterproof. They will not be affected if they are splashed with water; however, you do not want to go swimming or take showers with them. Although many have washed them and swam with them and reported no issues, they are stained with a water-based dye, so they may fade or run when soaked.

Do your earrings come carded?

Yes! The earrings are all carded with 90% recycled material. Many of our customers compliment on our packaging!

My earrings say "essential oil diffuser" on the card, how do I use them for that purpose?

If you received a card that says "essential oil diffuser", the process we use for that style allows the back side of the earring to remain natural wood or bamboo (whichever you purchased), so you are able to use a couple drops of your favorite essential oil since the material is naturally absorbent! This works for any style that has a natural wood or bamboo back. If you are unsure if yours can be used, just ask us :)

If you do not see your question here please email sales@greentreejewelry.com and we will be happy to help!